Terms and Policies

Terms and Conditions

Copper Vault Australia | Last updated: March 2026

1. Acceptance of Terms

By accessing or using the Copper Vault website, placing an order, or subscribing to any Copper Vault product or service, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our website or services. Copper Vault reserves the right to amend these terms at any time without prior notice. Continued use of our website or services following any amendment constitutes acceptance of the revised terms.

2. Products and Pricing

All products offered by Copper Vault are subject to availability. We reserve the right to discontinue, modify, or change any product, price, or specification at any time without notice. Prices are displayed in Australian Dollars (AUD) by default, however international customers may see prices displayed in their local currency depending on their location and browser settings. Copper Vault makes no representation that product pricing reflects current market spot prices for copper. All prices are set at our sole discretion and are subject to change without notice. Applicable taxes, including GST, are calculated at checkout based on the customer's delivery location and applicable local tax laws.

3. Orders and Payment

By placing an order you confirm that all information provided is accurate and complete. Copper Vault reserves the right to refuse, cancel, or limit any order at any time for any reason, including but not limited to suspected fraud, errors in pricing, or product unavailability. Payment must be received in full prior to dispatch. In the event of a payment dispute or failed transaction, Copper Vault bears no liability for any resulting delay, loss, or inconvenience.

4. Copper Stacking Plan — Subscription Terms

By subscribing to the Copper Stacking Plan you authorise Copper Vault to charge your nominated payment method on a recurring monthly basis at the rate corresponding to your selected plan. Subscription charges are processed automatically and are non-refundable once a billing cycle has commenced. Copper Vault reserves the right to modify subscription pricing, terms, shipping frequency, or product specifications at any time. Continued subscription following notification of any such change constitutes acceptance of the updated terms. Copper Vault makes no guarantee regarding the investment value, market performance, or future price of copper. Physical copper products are sold as collectible and investment-grade items only. Copper Vault is not a licensed financial adviser and nothing on this website or in any communication constitutes financial advice.

5. Shipping and Delivery

Copper Vault will endeavour to dispatch orders within the timeframes indicated on our website, however all delivery timeframes are estimates only and are not guaranteed. Copper Vault accepts no liability for delays caused by third-party carriers, customs, weather events, strikes, or any other circumstances beyond our reasonable control. Risk of loss and title for products passes to the customer upon dispatch. Copper Vault is not responsible for loss, theft, or damage to goods once they have been dispatched. Shipping costs and policies are subject to change without notice.

6. Returns and Refunds

Due to the nature of physical precious metal and commodity products, all sales are considered final. Copper Vault does not accept returns or offer refunds except where required by Australian Consumer Law. In the event of a defective or incorrectly supplied product, customers must contact us within 7 days of receipt. Copper Vault reserves the right to assess all claims at its sole discretion. Approved remedies may include replacement, store credit, or refund as determined by Copper Vault on a case by case basis.

7. Investment Disclaimer

Copper Vault sells physical copper products for personal collection, investment holding, and gifting purposes. Nothing on this website, in any product description, or in any communication from Copper Vault constitutes financial, investment, tax, or legal advice. The value of physical commodities can go up or down. Past performance is not indicative of future results. Copper Vault makes no representation, warranty, or guarantee regarding the investment performance or resale value of any product. Customers are solely responsible for their own investment decisions and should seek independent professional advice before making any financial commitment.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Copper Vault, its directors, employees, agents, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of our website, products, or services, including but not limited to loss of profit, loss of data, loss of goodwill, or any other commercial or financial loss. Where liability cannot be excluded under Australian Consumer Law, our liability is limited to the resupply of the relevant product or service, or the refund of the amount paid for that product or service, at our sole discretion.

9. Intellectual Property

All content on the Copper Vault website including but not limited to text, images, logos, product designs, and branding is the intellectual property of Copper Vault and may not be reproduced, distributed, or used without prior written consent.

10. Privacy

Copper Vault collects and handles personal information in accordance with our Privacy Policy, available on our website. By using our website or placing an order you consent to the collection and use of your personal information as described in that policy.

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any dispute arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.